Woman’s Hospital has earned the Performance Challenge Award (Louisiana Performance Excellence Award – Level 1) from the Louisiana Quality Foundation. The award was presented recently at the Louisiana Governor’s Mansion. The awards program recognizes performance excellence leadership in both profit and nonprofit Louisiana organizations in the areas of manufacturing, service, healthcare, education, and the public sector.
The Louisiana Performance Excellence Award (LPEA) criteria align with the Malcolm Baldrige National Quality Award Criteria, an internationally recognized standard for performance excellence initiated in 1987. There are three levels of participation, which are designed to support continuous improvement of applicant performance management systems, approaches, and results. Level 1 is the beginning stage of Baldrige implementation and is structured to provide education and feedback to organizations committed to the principles of managing for performance excellence.
Woman’s is committed to the highest quality care and best outcomes while remaining a leader in patient experience. The organization is currently pursuing the Baldrige award, including performing continual performance assessments to identify strengths and opportunities for improvement. Team members have spent hundreds of hours determining effectiveness in the areas of leadership, strategy, customer focus, measurement, workforce engagement, operations, and results.